/* File: css/dashboard-styles.css - Operations Dashboard styles */

/* -------------------------------------------------------------------------
   Page header / controls
------------------------------------------------------------------------- */
.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
    gap: 1rem;
}

.dashboard-header .page-title {
    margin-bottom: 0;
}

.dashboard-controls {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.as-of-label {
    font-size: 0.8rem;
    color: var(--secondary-text);
    font-style: italic;
}

/* -------------------------------------------------------------------------
   Dashboard sections (panels)
------------------------------------------------------------------------- */
.dashboard-panel {
    background: white;
    border-radius: 8px;
    padding: 1.75rem;
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
    margin-bottom: 2rem;
}

.panel-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.25rem;
    flex-wrap: wrap;
    gap: 0.75rem;
}

.panel-title {
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--dark-color);
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin: 0;
}

.panel-title .panel-icon {
    font-size: 1.1rem;
}

.panel-source {
    font-size: 0.75rem;
    color: var(--secondary-text);
    background: var(--light-gray);
    border-radius: 4px;
    padding: 0.2rem 0.6rem;
    font-weight: 500;
    border: 1px solid var(--border-color);
}

/* -------------------------------------------------------------------------
   Big stat cards (KPI row)
------------------------------------------------------------------------- */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 1rem;
    margin-bottom: 1.25rem;
}

.kpi-card {
    background: var(--light-gray);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 1.25rem 1rem;
    text-align: center;
    transition: box-shadow 0.2s;
}

.kpi-card:hover {
    box-shadow: 0 4px 12px rgba(0,0,0,0.1);
}

.kpi-card.blue {
    background: #e8f4fd;
    border-color: #bee3f8;
}

.kpi-card.green {
    background: #e6f9ee;
    border-color: #b2dfdb;
}

.kpi-card.orange {
    background: #fff3e0;
    border-color: #ffe0b2;
}

.kpi-card.purple {
    background: #f3e8fd;
    border-color: #d6bcfa;
}

.kpi-value {
    font-size: 2.4rem;
    font-weight: 700;
    color: var(--dark-color);
    line-height: 1;
    margin-bottom: 0.4rem;
}

.kpi-card.blue   .kpi-value { color: #2b6cb0; }
.kpi-card.green  .kpi-value { color: #276749; }
.kpi-card.orange .kpi-value { color: #9c4221; }
.kpi-card.purple .kpi-value { color: #6b46c1; }

.kpi-label {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--secondary-text);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

/* Loading / error state inside KPI */
.kpi-value.loading {
    color: #aaa;
    font-size: 1.8rem;
}

/* -------------------------------------------------------------------------
   Date range selector for calls panel
------------------------------------------------------------------------- */
.range-select {
    padding: 0.4rem 0.75rem;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 0.875rem;
    font-family: inherit;
    background: white;
    cursor: pointer;
}

/* -------------------------------------------------------------------------
   Tickets-by-tech table
------------------------------------------------------------------------- */
.tech-table-wrap {
    overflow-x: auto;
    margin-top: 0.5rem;
}

.tech-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.9rem;
}

.tech-table thead th {
    background: var(--dark-color);
    color: white;
    padding: 0.65rem 1rem;
    text-align: left;
    font-weight: 600;
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    white-space: nowrap;
}

.tech-table tbody tr:nth-child(even) {
    background: var(--light-gray);
}

.tech-table tbody tr:hover {
    background: #e8f4fd;
}

.tech-table tbody tr.tech-row {
    cursor: pointer;
}

.tech-table td {
    padding: 0.65rem 1rem;
    border-bottom: 1px solid var(--border-color);
    vertical-align: middle;
}

.tech-table td.tech-name {
    font-weight: 600;
    color: var(--dark-color);
}

.tech-table td.ticket-count {
    font-weight: 700;
    font-size: 1.1rem;
    color: #2b6cb0;
    text-align: center;
}

.tech-table td.oldest-age {
    text-align: center;
}

.age-badge {
    display: inline-block;
    padding: 0.2rem 0.6rem;
    border-radius: 12px;
    font-size: 0.8rem;
    font-weight: 600;
    background: #e6f9ee;
    color: #276749;
}

.age-badge.warn {
    background: #fff3e0;
    color: #9c4221;
}

.age-badge.danger {
    background: #fff5f5;
    color: #c53030;
}

/* -------------------------------------------------------------------------
   Coming-soon / placeholder panel
------------------------------------------------------------------------- */
.panel-placeholder {
    border: 2px dashed var(--border-color);
    background: white;
    border-radius: 8px;
    padding: 2.5rem;
    margin-bottom: 2rem;
    text-align: center;
    color: var(--secondary-text);
}

.panel-placeholder h2 {
    font-size: 1.1rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
    color: var(--secondary-text);
}

.panel-placeholder p {
    font-size: 0.9rem;
    margin: 0;
}

/* -------------------------------------------------------------------------
   Loading spinner overlay inside panels
------------------------------------------------------------------------- */
.panel-loading {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.6rem;
    padding: 1rem 0;
    color: var(--secondary-text);
    font-size: 0.9rem;
}

.spinner {
    width: 18px;
    height: 18px;
    border: 2px solid #ddd;
    border-top-color: var(--primary-color);
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* -------------------------------------------------------------------------
   Error state
------------------------------------------------------------------------- */
.panel-error {
    background: #fff5f5;
    border: 1px solid #feb2b2;
    border-radius: 6px;
    padding: 0.75rem 1rem;
    color: #c53030;
    font-size: 0.875rem;
    margin-top: 0.5rem;
}

/* -------------------------------------------------------------------------
   Refresh button
------------------------------------------------------------------------- */
.btn-refresh {
    padding: 0.4rem 0.9rem;
    font-size: 0.875rem;
    border-radius: 4px;
    background: var(--primary-color);
    color: white;
    border: none;
    cursor: pointer;
    font-weight: 600;
    transition: background 0.2s;
}

.btn-refresh:hover {
    background: #0069d9;
}

.btn-refresh:disabled {
    background: #aaa;
    cursor: not-allowed;
}

/* -------------------------------------------------------------------------
   Last 7 working days grid
------------------------------------------------------------------------- */
.seven-day-section {
    margin-top: 1.25rem;
    padding-top: 1.25rem;
    border-top: 1px solid var(--border-color);
}

.seven-day-title {
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--secondary-text);
    margin-bottom: 0.75rem;
}

.seven-day-grid {
    display: grid;
    grid-template-columns: repeat(7, 1fr);
    gap: 0.6rem;
}

.day-card {
    background: var(--light-gray);
    border: 1px solid var(--border-color);
    border-radius: 6px;
    padding: 0.75rem 0.5rem;
    text-align: center;
    transition: box-shadow 0.15s;
}

.day-card:hover {
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
}

.day-card.today {
    border-color: #bee3f8;
    background: #e8f4fd;
}

.day-label {
    font-size: 0.72rem;
    font-weight: 700;
    color: var(--secondary-text);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    margin-bottom: 0.5rem;
}

.day-card.today .day-label {
    color: #2b6cb0;
}

.day-dials {
    font-size: 1.6rem;
    font-weight: 700;
    color: var(--dark-color);
    line-height: 1;
    margin-bottom: 0.2rem;
}

.day-connected {
    font-size: 0.78rem;
    color: #276749;
    font-weight: 600;
    margin-bottom: 0.15rem;
}

.day-rate {
    font-size: 0.72rem;
    color: var(--secondary-text);
}

@media (max-width: 700px) {
    .seven-day-grid {
        grid-template-columns: repeat(4, 1fr);
    }
}

@media (max-width: 420px) {
    .seven-day-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

/* -------------------------------------------------------------------------
   Auth gate (Microsoft login screen)
------------------------------------------------------------------------- */
.auth-gate {
    display: none; /* shown via JS when unauthenticated */
    position: fixed;
    inset: 0;
    background: rgba(52, 52, 52, 0.85);
    z-index: 9999;
    align-items: center;
    justify-content: center;
}

.auth-gate.visible {
    display: flex;
}

.auth-gate-box {
    background: white;
    border-radius: 12px;
    padding: 2.5rem 2rem;
    text-align: center;
    max-width: 360px;
    width: 90%;
    box-shadow: 0 8px 32px rgba(0,0,0,0.3);
}

.auth-gate-logo {
    height: 52px;
    margin-bottom: 1rem;
}

.auth-gate-box h2 {
    font-size: 1.3rem;
    font-weight: 700;
    color: var(--dark-color);
    margin-bottom: 0.5rem;
}

.auth-gate-box p {
    font-size: 0.9rem;
    color: var(--secondary-text);
    margin-bottom: 1.5rem;
}

.btn-ms-login {
    display: inline-flex;
    align-items: center;
    gap: 0.6rem;
    background: #2f2f2f;
    color: white;
    padding: 0.7rem 1.4rem;
    border-radius: 4px;
    font-size: 0.95rem;
    font-weight: 600;
    text-decoration: none;
    transition: background 0.2s;
}

.btn-ms-login:hover {
    background: #111;
    color: white;
}

/* -------------------------------------------------------------------------
   Authenticated user chip in header
------------------------------------------------------------------------- */
.auth-user-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.6rem;
    background: var(--light-gray);
    border: 1px solid var(--border-color);
    border-radius: 20px;
    padding: 0.3rem 0.9rem;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--dark-color);
}

.auth-logout-link {
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--secondary-text);
    text-decoration: none;
    border-left: 1px solid var(--border-color);
    padding-left: 0.6rem;
}

.auth-logout-link:hover {
    color: var(--danger-color);
}

/* -------------------------------------------------------------------------
   Hide dashboard nav link from users who aren't authenticated
   (controlled by JS adding/removing .dashboard-nav-hidden on <body>)
------------------------------------------------------------------------- */
body.dashboard-nav-hidden .dashboard-nav-link {
    display: none;
}

/* -------------------------------------------------------------------------
   Responsive
------------------------------------------------------------------------- */
@media (max-width: 600px) {
    .kpi-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .kpi-value {
        font-size: 1.8rem;
    }

    .panel-header {
        flex-direction: column;
        align-items: flex-start;
    }
}

/* -------------------------------------------------------------------------
   Outgoing Calls — three-period grid (Today / Yesterday / Last 7 Days)
------------------------------------------------------------------------- */
.calls-periods-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 0;
}

.calls-period {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 1rem;
    padding: 1.25rem 1rem;
    border-right: 1px solid var(--border-color);
}

.calls-period:last-child {
    border-right: none;
}

.calls-period-label {
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--secondary-text);
}

.calls-last-sync {
    font-size: 0.75rem;
    color: var(--secondary-text);
    font-style: italic;
}

@media (max-width: 680px) {
    .calls-periods-grid {
        grid-template-columns: 1fr;
    }
    .calls-period {
        border-right: none;
        border-bottom: 1px solid var(--border-color);
    }
    .calls-period:last-child {
        border-bottom: none;
    }
}

/* -------------------------------------------------------------------------
   Outgoing Calls by Status — donut chart (shared between all periods)
------------------------------------------------------------------------- */
.calls-status-wrap {
    display: flex;
    align-items: center;
    gap: 2rem;
    padding: 1rem 0.5rem;
    flex-wrap: wrap;
}

.calls-donut-wrap {
    position: relative;
    width: 160px;
    height: 160px;
    flex-shrink: 0;
}

.calls-donut-wrap canvas {
    width: 160px !important;
    height: 160px !important;
}

/* Total count centred inside the donut hole */
.calls-donut-total {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 2rem;
    font-weight: 700;
    color: var(--dark-color, #1a202c);
    pointer-events: none;
    line-height: 1;
}

/* Legend list */
.calls-legend {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.calls-legend-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.9rem;
    color: var(--dark-color, #1a202c);
}

.calls-legend-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    flex-shrink: 0;
}

.calls-legend-label {
    flex: 1;
}

.calls-legend-count {
    font-weight: 600;
    min-width: 1.5rem;
    text-align: right;
}

/* Status-specific legend dot colours (replaces inline style="background:...") */
.calls-legend-dot--answered { background: #4e9af1; }
.calls-legend-dot--missed   { background: #38d9c0; }
.calls-legend-dot--busy     { background: #9b7fe8; }
.calls-legend-dot--failed   { background: #c97cf4; }

/* Tech table centred headers (replaces inline style="text-align:center") */
.th-center { text-align: center; }

/* -------------------------------------------------------------------------
   Tech Tickets Modal
------------------------------------------------------------------------- */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.55);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.modal-box {
    background: white;
    border-radius: 10px;
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.25);
    width: 100%;
    max-width: 1100px;
    max-height: 85vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1rem 1.5rem;
    border-bottom: 1px solid var(--border-color);
    flex-shrink: 0;
}

.modal-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--dark-color);
    margin: 0;
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    line-height: 1;
    color: var(--secondary-text);
    cursor: pointer;
    padding: 0 0.25rem;
}

.modal-close:hover { color: var(--dark-color); }

.modal-body {
    padding: 1.25rem 1.5rem;
    overflow-y: auto;
    flex: 1;
}

.modal-hint {
    font-size: 0.8rem;
    color: var(--secondary-text);
    margin: 0 0 0.75rem;
}

.modal-empty {
    text-align: center;
    color: #aaa;
    padding: 1.5rem;
}

.modal-table-wrap {
    overflow-x: auto;
}

.modal-tickets-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.875rem;
}

.modal-tickets-table thead th {
    background: var(--dark-color);
    color: white;
    padding: 0.6rem 0.9rem;
    text-align: left;
    font-size: 0.78rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    white-space: nowrap;
}

.modal-tickets-table tbody tr.ticket-row {
    cursor: pointer;
    border-bottom: 1px solid var(--border-color);
}

.modal-tickets-table tbody tr.ticket-row:hover {
    background: #e8f4fd;
}

.modal-tickets-table td {
    padding: 0.6rem 0.9rem;
    vertical-align: top;
}

.ticket-num {
    font-weight: 700;
    color: var(--primary-color);
    white-space: nowrap;
}

.ticket-status {
    white-space: nowrap;
}

.ticket-status-badge {
    display: inline-block;
    padding: 0.2rem 0.55rem;
    border-radius: 10px;
    font-size: 0.75rem;
    font-weight: 600;
    background: #e8f4fd;
    color: #2b6cb0;
    border: 1px solid #bee3f8;
}

.ticket-title {
    font-weight: 600;
    color: var(--dark-color);
    max-width: 260px;
}

.ticket-row td {
    border-bottom: none;
    padding-bottom: 0.25rem;
}

.ticket-row--nodesc td {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 0.6rem;
}

.ticket-desc-row {
    cursor: pointer;
}

.ticket-desc-row td.ticket-desc {
    font-size: 0.8rem;
    color: var(--secondary-text);
    padding-top: 0;
    padding-bottom: 0.75rem;
    line-height: 1.5;
    border-bottom: 1px solid var(--border-color);
}

.ticket-company,
.ticket-contact {
    white-space: nowrap;
    color: var(--dark-color);
}

.ticket-age {
    text-align: center;
    white-space: nowrap;
}